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163 - 238 CCNA 2: Routers and Routing Basics v3.1 Instructor Guide – Appendix A Copyright © 2004, Cisco Systems, Inc.
6 TAC Case Collection
The TAC Case Collection, is an evolution of the Troubleshooting Assistant tool. It allows users
to interactively identify and troubleshoot common problems that involve hardware,
configuration, and performance issues. These solutions, which are provided directly by TAC
engineers, help resolve networking problems.
http://www.cisco.com/kobayashi/support/tac/tsa/launch_tsa.html