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Catalyst 6500 Series PFC3B and PFC3BXL Installation Note
78-16220-02
Troubleshooting
Troubleshooting
Table 1 describes the basic troubleshooting information.
If these solutions do not resolve the issue, see the “Obtaining Technical Assistance” section on page 14
for information on obtaining technical assistance.
Related Documentation
For additional information on Catalyst 6500 series switches and command-line interface (CLI)
commands, refer to the following publications:
• Regulatory Compliance and Safety Information for the Catalyst 6500 Series Switches
• Catalyst 6500 Series Switch Installation Guide
• Catalyst 6500 Series Switch Module Installation Guide
• Catalyst 6500 Series Switch Software Configuration Guide
• Catalyst 6500 Series Switch Command Reference
• Catalyst 6500 Series Switch Cisco IOS Software Configuration Guide
• Catalyst 6500 Series Switch Cisco IOS Command Reference
• Catalyst 6500 Series System Message Guide
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Table 1 Troubleshooting
Problem Solution
The supervisor engine fails online diagnostics. Remove the supervisor engine from the chassis
and make sure that all securing screws and cap
nuts are tight. See Figure 6 for screw locations.
The supervisor engine experiences a
software-forced reset or boots to ROMMON.
The supervisor engine does not boot up (no power
to supervisor engine, no console prompt, no
STATUS LED).
Remove the supervisor engine from the chassis
and reseat the SP and RP memory modules.