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Chapter 5: Troubleshooting & Default Settings
Use the chart below for troubleshooting your Advantage LX printer prior to contacting
Technical Support. If you are unable to resolve the problem using the chart below,
please contact our Technical Support.
Symptom Possible Cause Recommended Solution
Red Ready Light PrintHeadUnlatched Securely latch printhead
Out of Media/Ribbon Replace media/ribbon
Printer Paused Press Feed Button to
continue printing
Red Power Light Incorrect Power Supply Verify use of correct power
supply
Printing Too Light Printer Darkness Setting Increase printer Darkness
using CognitiveTPG Printer
Administrator
Driver Darkness Setting Increase the Darkness
value within the printer
driver
Printhead Dirty Clean printhead
Printing Blank Labels Incorrect Media Use direct thermal media
Missing Ribbon Use print ribbon when
printing to thermal
transfer media
Continuously Feeding
Labels
Printer out of Calibration Calibrate printer using
CognitiveTPG Printer
Administrator
Feed Button Not Working Printer is running a stored
program
With print head unlatched,
turn printer o and back
on then re-latch printhead
Print Not Positioned
Properly
Top of Form or Print Width
requires adjustment
Adjust Top of Form
and Print Width using
CognitiveTPG Printer
Administrator
Media Drifting During
Printing
Media Guide improperly
adjusted
Verify Media Guide is
positioned properly
Skipping Labels During
Printing
Label Design Decrease height of label
Printer out of Calibration Recalibrate printer using
CognitiveTPG Printer
Administrator