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HP Online privacy statement
On some HP websites, you can order products or services, apply for instant credit, request information, subscribe to marketing or
support materials, register yourself or your HP products, or apply for a job at HP. The types of personal information you provide to us
on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction
information, credit card information, contact preferences, educational and employment background, and job interest data. If you apply
for instant credit, we will ask you to provide additional information such as salary, social security number and banking information. This
information will be used by our financial services providers in determining whether to extend you credit.
To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us
with information regarding your personal or professional interests, demographics, and experiences with our products or services.
Providing this additional information is optional.
HP also provides a Web-based business card e-service,
ecardfile.com. If you choose to use it, you supply the personal and business
contact information of your choice and can set each element as public or private. Information you designate as public is available to
any viewer who looks up your card. Ecardfile.com is not a customer registration service.
● Non-personal information
is data about usage and service operation that is not associated with a specific personal identity. HP collects and analyzes non-
personal information to evaluate how visitors use the HP websites.
Non-personal data we collect may include the pages visited on the HP websites, unique URLs
1
visited within HP.com, browser type
and IP
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address. Most non-personal data is collected via cookies or other analysis technologies. HP.com Web pages use cookies,
Web beacons and other technologies for data analysis and personalization services. HP also places ads on other websites that may
use cookies. To learn more, read
HP use of cookies and Web beacons.
3. Children's privacy
HP is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's
online activities and interests. HP does not knowingly collect information from children under the age of 13 and HP does not target its websites to
children under 13.
4. How we use your information
HP uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use
your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services
and benefits, to personalize promotional offers and to personalize some HP websites. Occasionally we may also use your information to contact
you for market research regarding HP products or services. We will give you the opportunity to choose your privacy preferences regarding such
communications (see section 7, "Your privacy preferences and opting out"). Credit card information is used only for payment processing and
fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared
with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial
services providers or HP and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card
information for future purchases.
Personal data collected online may also be combined with information you provide HP through other sources such as product registration, call
centers or public events such as trade shows or seminars.
Personal data given to HP may be transferred across state and country borders for the purposes of data consolidation, storage and simplified
customer information management.
Non-personal data is aggregated for reporting about HP website usability, performance and effectiveness. It is used to improve the customer
experience, usability and site content.
5. Who we share your information with
HP will not sell, rent or lease your personal information to others. HP will not share your personal information with third parties except in
responding to your requests for products or services. Your permission will be requested when you submit your information. HP shares customer
information across HP-owned business entities and companies working on our behalf, but only as described above in "How we use your
information."
HP contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we
use your information." Suppliers and service providers are required to keep confidential the information received on behalf of HP and may not use
it for any purpose other than to carry out the services they are performing for HP. These service providers may change or we may contract with
additional service providers to better accommodate our customers. HP will not share personal information with any other third parties without
your permission, unless required by law enforcement action, subpoena, or local law.
HP or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If
such a combination or acquisition occurs, HP will make every reasonable effort to notify you in the event we share with the merging or acquiring
entity some or all of your personal information to continue serving you.
6. Your choices
HP gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain
product- and service-specific information and HP-wide marketing communications. HP-wide communications may include new product
information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of HP-wide communications
by postal mail, e-mail and telephone. You can make or change your choices at the data collection point or through HP Passport (HP's proprietary
online customer registration tool, available only in the United States). Please refer to section 7 for further instructions. We will make every effort to
honor your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support,
product safety warnings or driver updates.
7. Your privacy preferences and opting out
Non-subscription services
HP will not use your personal information for a different purpose than the one stated when you provided your data. Examples of unrelated uses
include sending communications about special offers, product information, and marketing messages. You can, however, choose to receive these
types of non-subscription communications by following the instructions below.
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