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16-12 Troubleshooting
Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM
Part Number: 310296-002 File name: Ch16.doc
Solving Modem (PC Card) Problems
Problem Possible Cause Solution
Modem loses
connection
The connection from
the phone line to the
modem is loose.
Disconnect, then
reconnect the phone
cable. Reestablish
connection.
Call Waiting has not
been disabled.
To disable Call Waiting:
1. Click Start, Control
Panel, double-click
Modems.
2. From the General tab
of the Modems
Properties page, click
Dialing Properties.
3. From the My Location
tab of the Dialing
Properties page,
check the box labeled
“This location has call
waiting.” Then select
*70, 70#, or 1170 from
the drop-down list to
disable call waiting for
your dialing area.
Hibernation was
initiated or a low-
battery condition
occurred.
Restart the
communications
software to restore
the original modem
settings after exiting
Hibernation or resolving
the low-battery condition.