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16-16 Troubleshooting
Writer: Lorise Fazio Saved by: J Abercrombie Saved date: 12/08/98 4:55 PM
Part Number: 310296-002 File name: Ch16.doc
Solving PC Card Problems
Problem Possible Cause
Solution
PC Card drivers
fail with error
messages during
system restart
The PC Card is not
configured correctly.
Call the PC Card vendor
or Compaq Customer
Support for assistance.
Modem/fax PC
Card does not
work
The modem/fax card
conflicts with a system
board serial device
(e.g., mouse).
If you are running
Windows 95, click the
modem icon in Device
Manager, then click
Properties to select
another COM port for the
modem/fax card.
If you are running
Windows NT, from the
Windows desktop, double-
click My Computer.
Double-click Control
Panel. Then double-click
Ports to select another
COM port for the
modem/fax card.
Card design or card
driver may not be
compatible with the
PCMCIA software.
Call Compaq Customer
Support for a current list of
Compaq qualified PC
Cards.
Network PC Card
does not work
Network driver is not
properly installed or
configured.
If you are running
Windows 95, use the
Network Neighborhood to
identify information about
your network card and
setup. Then use the Add
New Hardware wizard to
install the correct card
driver.
If you are running
Windows NT, from the
Windows desktop, double-
click My Computer.
Double-click Control
Panel. Then double-click
Networks to identify
information about your
network card and to install
the correct card driver.
The network card design
or card driver may not be
compatible with the
PCMCIA software.
Call Compaq Customer
Support for a current list of
Compaq qualified PC
Cards.
Minor configuration
adjustments are needed
for the PC Card to work
in the network operating
system environment.
Call Compaq Customer
Support or the PC Card
vendor for help with
configuration
requirements.