Filter
Top Products
Getting Started 7–21
Finding Help & Support
Keyboard and Scroll Mouse
Symptom Problem Solution
Keyboard commands and
typing are not recognized
by the computer.
Keyboard connector is
not properly connected.
1. On the Windows desktop, click the Start button.
2. Click Turn Off Computer.
3. Select Turn Off.
4. After the shutdown is complete, reconnect the
keyboard to the back of your computer and restart
your computer.
Program in use has
stopped responding
to commands.
Shut down your computer using the mouse. If your
mouse cannot activate a shutdown, refer to the solution
“Shut down your computer using the keyboard:”
on page 7–23.
Keyboard is damaged. Refer to the Warranty and Support Guide for details.