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How to Get Information, Help and Updates
Getting Started 3–3
Contacting Technical Support
If you cannot solve a problem using the documentation provided
with the notebook, you may need to call technical support. Refer
to Worldwide Telephone Numbers booklet included with the
notebook, for the phone number of a Compaq office near you,
or visit:
http://www.compaq.com
To receive the fastest possible solution, have the following
information or items available when you call:
■
The notebook.
■
Serial number and model description on the bottom of
the notebook. (See Chapter 2, “A Look at the Notebook” for
the location of the serial number label.)
■
Purchase date on your invoice.
■
Conditions under which the problem occurred.
■
Error messages that have displayed.
■
Type of printer connected.
■
Operating system version number and registration number.
To view these numbers, access the Control Panel > System >
General tab.
■
Configuration or diagnostic information. Refer on the
Documentation Library CD to the Software Guide,
“Computer Setup and Diagnostics Utilities” chapter for
details about accessing, saving, or printing this information.
■
Determine the version of the system ROM installed on the
notebook. See “Displaying ROM Information in Computer
Setup” for instructions.
279359-001.book Page 3 Thursday, May 16, 2002 10:15 AM