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Compaq ProLiant ML330
Generation 2 (G2)
DA-10961 World Wide — Version 18 — June 27, 2002
24
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CarePaq Priority Services for ProLiant Servers – Priority 24 Level
Service and Support Offerings
(CarePaq Services) (continued)
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr
response for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System, Next Available Specialist (2-5-2 Part Number for U.S.)
FP-M02C1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr
response for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System, Next Available Specialist (6-3 Part Number for U.S.)
239930-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr
response for Novell NetWare Operating System, Next Available Specialist
(2-5-2 Part Number for U.S.)
FP-N02C1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr
response for Novell NetWare Operating System, Next Available Specialist
(6-3 Part Number for U.S.)
239970-002
7 x 24 4-hour H/W, 7 x 24 2-hour O/S (NT & NetWare), Three years (6-3 Part Number
for EMEA)
179839-022
CarePaq Priority Services for ProLiant Servers – Priority Silver
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (2-5-2 Part Number for
U.S.)
FP-M04C1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (6-3 Part Number for U.S.)
239932-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for U.S.)
FP-M24C1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (6-3 Part Number for U.S.)
239934-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (2-5-2 Part Number for U.S.)
FP-N04C1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (6-3 Part Number for U.S.)
239972-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for U.S.)
FP-N24C1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Novell NetWare Operating System (6-3 Part Number for U.S.)
239974-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for
Windows NT, Windows 2000, Professional, Server or Advanced Server Operating
System, Technical Account Manager, Technical Newsletter, SW activity review,
proactive patch notification, 1 System Healthcheck per year (2-5-2 Part Number for
Canada)
FM-M04E1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Windows NT, Windows 2000, Professional, Server or Advanced Server
Operating System (2-5-2 Part Number for Canada)
FM-M24E1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr
response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell
NetWare Operating System, Technical Account Manager, Technical Newsletter, SW
activity review (2-5-2 Part Number for Canada)
FM-N04E1-36
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System
Support for Novell NetWare Operating System (2-5-2 Part Number for Canada)
FM-N24E1-36
Note: For more information, customer/resellers can contact http://www.compaq.com/services.