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6 T
ROUBLESHOOTING
P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1800 S
ERIES
Presario 1800/1800T Series
Models: XL280, XL380, XL381,
and XL390
Compaq Diagnostics
Compaq Diagnostics utilities come pre-installed on 1800XL Series Notebooks. Run the
diagnostic utilities to view or test system information and external devices. If you run
Compaq Diagnostics from a diskette, be sure that the diagnostic program is version 10.11
or later.
The Diagnostics menu includes the following utilities:
• Checkup (TEST)
• View System Information (INSPECT)
• Prepare Notebook for a Compaq Service Call (RemotePaq)
Customers are encouraged to run the Diagnostics utilities to try to solve a problem before
calling for support. Checkup (TEST)
should be run with the options for saving the device list
to a file and printing or saving the error log. The View System Information (INSPECT)
utility
should also be run with the option for printing or saving the information. Customers should
have these files or the printed information available when calling for support.
1780–Primary Hard Drive 0 Failure
Probable Cause Recommended Action
Disk 0 failed to respond
1. Run Checkup (TEST)
.
2. Replace the hard drive
.
Hard drive format error
1. Run Checkup (TEST).
2. Replace the hard drive
.
1782–Hard Drive Controller
Probable Cause Recommended Action
Hard drive controller failure
1. Run Setup.
2. Replace the hard drive
.