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P
RESARIO
N
OTEBOOK
M
AINTENANCE
AND
S
ERVICE
G
UIDE
1800 S
ERIES
T
ROUBLESHOOTING
33
Presario 1800/1800T Series
Models: XL280, XL380, XL381,
and XL390
Contacting Compaq Support
Customers should provide the following information when contacting Compaq Reseller
Support:
• Product name
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Hardware configuration
• Type of printer connected
• Hardware/software installed
• Printed result of Checkup (TEST)
• Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.
Shipping Preparation
Before shipping the Notebook, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskettes are not
exposed to electrical or magnetic fields while stored or in transit.
2. Turn off the Notebook and all external devices.
3. Disconnect the external devices from their power sources, then from the Notebook.
Important: Make sure that there is no diskette in the diskette drive and that there are
no PC cards in the PC slots.
4. Close the display and all exterior doors of the Notebook.
5. Pack the Notebook with sufficient packing material to protect it. Use the original
packing box or similar packaging.