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TROUBLESHOOTING
Problem
Possible Cause
Solution
Full-time surge protection
outlets stop providing
power to equipment.
Circuit breaker has tripped
due to an overload.
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit
breaker by depressing the button, and then turn the
UPS on.
Battery not fully charged. Recharge the battery by leaving the UPS plugged
in.
The UPS does not
perform expected runtime.
Battery is slightly worn
out.
Contact CyberPower Systems about replacement
batteries at tech@cyberpowersystems.com
The on/off switch is
designed to prevent
damage by rapidly turning
it off and on.
Turn the UPS off. Wait 10 seconds and then turn
the UPS on.
The unit is not connected
to an AC outlet.
The unit must be connected to a 110/120v 60Hz
outlet.
The battery is worn out. Contact CyberPower Systems about replacement
batteries at tech@cyberpowersystems.com
The UPS will not turn on.
Mechanical problem. Contact CyberPower Systems at
tech@cyberpowersystems.com
The serial cable is not
connected.
Connect the serial cable to the UPS unit and an
open serial port on the back of the computer. You
must use the cable that came with the unit.
The serial cable is
connected to the wrong
port.
Check the back of the computer for an additional
serial port. Move the cable to this port.
The unit is not providing
battery power.
Shutdown your computer and turn the UPS off.
Wait 10 seconds and turn the UPS back on. This
should reset the unit.
PowerPanel™ is inactive
(all icons are gray).
The serial cable is not the
cable that was included
with the UPS unit.
You must use the serial cable that was enclosed
with the unit for the software and unit to be able to
communicate.
SPECIFICATIONS
CPS320SL CPS375SL CPS500SL CPS575SL CPS650SL
Capacity 320VA
(185W)
375VA
(210W)
500VA
(275W)
575VA
(320W)
650VA
(350W)
Input Voltage on Utility 100V to 140V
Input Frequency 57 Hz to 63 Hz
On-Battery Output Voltage 120Vac ± 5%
Transfer Time 4ms Typical
Max. Load for UPS Outlets
(3 Outlets)
320VA
(185W)
375VA
(210W)
500VA
(275W)
575VA
(320W)
650VA
(350W)
Max. Load for Full-Time Surge
Protection outlets (6 Outlets)
12 Amps
On-Battery Output Wave Form Simulated Sine Wave Form
Operating Temperature + 32°F to 95° F. (0° C to 35° C)
Operating Relative Humidity 0 to 95% NON-CONDENSING
Size (Length x Width x Height) 9 7/8” x 6 3/16” x 3 1/8” (25.8cm x 15.9cm x 8.3cm)
Net Weight 10lbs. 10 lbs. 13 13 lbs. 14 lbs.
Typical Battery Recharge Time 8 hours typical from total discharge
Typical Battery Life 3 to 6 years, depending on number of discharge/recharge cycles
Battery Type 12V / 3AH 12V / 4AH 12V / 7AH 12V / 7.2AH 12V / 7.5AH
Recommended Battery Spill-proof, Maintenance-free, sealed lead-acid
Safety Approvals UL1778(UPS), CUL107.1/FCC/DoC Class B
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