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Contents
Memory Problems . . . . . . . . . . . . . . . . . . . . . 49
Lockups and Software Problems . . . . . . . . .49
Using Support Tools. . . . . . . . . . . . . . . . . . .52
Dell Support Center . . . . . . . . . . . . . . . . . . . .52
My Dell Downloads . . . . . . . . . . . . . . . . . . . . 53
System Messages . . . . . . . . . . . . . . . . . . . . . 53
Hardware Troubleshooter. . . . . . . . . . . . . . . 55
Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . 55
Restoring Your Operating System . . . . . . .59
System Restore . . . . . . . . . . . . . . . . . . . . . . .60
Dell DataSafe Local Backup. . . . . . . . . . . . .61
System Recovery Media . . . . . . . . . . . . . . . .64
Dell Factory Image Restore . . . . . . . . . . . . .65
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .67
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .68
Online Services . . . . . . . . . . . . . . . . . . . . . . .69
Automated Order‑Status Service. . . . . . . . . 70
Product Information. . . . . . . . . . . . . . . . . . . .70
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . . . . .71
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 72
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 74
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Specifications . . . . . . . . . . . . . . . . . . . . . . .78
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Macrovision Product Notice. . . . . . . . . . . . . 86
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . . 87
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88