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Using Support Tools
System Messages
If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 59) for assistance.
CMOS checksum error — Possible
motherboard failure or RTC battery low.
Battery needs replacement. See the Service
Manual on the Dell Support website at
support.dell.com/manuals or contact Dell (see
“Contacting Dell” on page 59) for assistance.
CPU fan failure — CPU fan has failed.
CPU fan needs replacement. See the
Service Manual on the Dell Support website
at support.dell.com/manuals.
Hard-disk drive failure — Possible hard disk
drive failure during HDD POST. Contact Dell (see
“Contacting Dell” on page 59) for assistance.
Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test. Contact
Dell (see “Contacting Dell” on page 59) for
assistance.