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Getting Help
Diagnostic Checklist
Name:•
Date:•
Address:•
Phone number:•
Service Tag and Express Service Code •
(located on a label on the top of the
computer):
Return Material Authorization Number •
(if provided by Dell support technician):
Operating system and version:•
Devices:•
Expansion cards:•
Are you connected to a network? Yes/No•
Network, version, and network adapter:•
Programs and versions:•
See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic •
code:
Description of problem and troubleshooting •
procedures you performed: