Filter
Top Products
37
Solving Problems
If the computer stops responding or a solid blue
screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press and hold the power button for at least 8
to 10 seconds until the computer turns off. Then
restart your computer.
If a program is designed for an earlier
Microsoft Windows operating system — Run
the Program Compatibility Wizard. The Program
Compatibility Wizard configures a program
so that it runs in an environment similar to
an earlier version of Microsoft
®
Windows
®
operating system environments.
Windows
®
7
:
Click 1. Start → Control Panel→
Programs→ Run programs made for
previous versions of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.
Windows Vista
®
:
Click 1. Start → Control Panel→
Programs→ Use an older program with this
version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen3.