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Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .43
Dell Support Center . . . . . . . . . . . . . . . . . . . .43
My Dell Downloads . . . . . . . . . . . . . . . . . . . . 44
System Messages . . . . . . . . . . . . . . . . . . . . . 44
Hardware Troubleshooter. . . . . . . . . . . . . . . 46
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .46
Restoring Your Operating System . . . . . . .50
System Restore . . . . . . . . . . . . . . . . . . . . . . .51
Dell DataSafe Local Backup. . . . . . . . . . . . .52
System Recovery Media . . . . . . . . . . . . . . . .55
Dell Factory Image Restore . . . . . . . . . . . . .56
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .58
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Online Services . . . . . . . . . . . . . . . . . . . . . . .60
Automated Order-Status Service. . . . . . . . . 61
Product Information. . . . . . . . . . . . . . . . . . . .61
Returning Items for Repair Under
Warranty or for Credit . . . . . . . . . . . . . . . . . .62
Before You Call. . . . . . . . . . . . . . . . . . . . . . . . 63
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 65
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Basic Specifications . . . . . . . . . . . . . . . . . .68
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Macrovision Product Notice. . . . . . . . . . . . . 73
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . . . . 74
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75