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Using Support Tools
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click 1. Start → Help and Support.
Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.
In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 40 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
NOTE: Dell Diagnostics works only on Dell
computers.
NOTE: The
Drivers and Utilities
disc
is optional and may not ship with your
computer.
See the Dell Technology Guide on your
hard drive or on the Dell Support website at
support.dell.com/manuals, to review your
computer’s configuration information, and
ensure that the device that you want to test
displays in the system setup program and is
active.
Start the Dell Diagnostics from your hard drive
or from the
Drivers and Utilities
disc.