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36 Troubleshooting
Dell Diagnostics Main Menu
After the Dell Diagnostics loads and the Main Menu screen appears, click the
button for the option you want.
NOTE: It is recommended that you select Test System to run a complete test
on your computer.
After you have selected the Test System option from the main menu, the
following menu appears.
NOTE: It is recommended that you select Extended Test from the menu
below to run a more thorough check of the devices in the computer.
For any problem encountered during a test, a message appears with an error
code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you
cannot resolve the problem, contact Dell (see "Contacting Dell" on page 58).
NOTE: The Service Tag for your computer is located at the top of each test screen.
When contacting Dell support, have your Service Tag ready.
Option Function
Test Memory
Run the stand-alone memory test
Test System
Run System Diagnostics
Exit
Exit Diagnostics
Option Function
Express Test
Performs a quick test of system devices. The test typically
takes 10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of
tracing the problem quickly.
Extended Test
Performs a thorough check of system devices. The test
typically takes an hour or more and periodically requires your
input to answer specific questions.
Custom Test
Tests a specific device in the system and can be used to
customize the tests you want to run.
Symptom Tree
Lists a number of common symptoms and allows you to select
a test based on the symptom of the problem you are having.