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Version 0.3, 4 December, 2000 DCSE: PowerEdge 1550 Self-Study
Dell Page 31
If the customer contacts Dell Technical Support because expected
timeframes have not been met, the technician should complete the
following procedure:
# Escalation Procedure
1.
Check service provider status in DSP.
2.
Check parts status, if needed.
3.
Contact service provider, if needed.
4.
Update customer on status.
5.
Escalate the call to the U.S. DSP mailbox.
Asset Tag Utility
The Asset Tag utility allows a technician to enter an asset tag number for
the system.
NOTE: The Asset Tag utility works only on systems running MS-DOS
and therefore requires a boot disk when used with servers.
Using the Asset Tag Utility
To create the Asset Tag utility diskette and boot the system, perform the
following steps:
# Creating the Asset Tag Utility diskette
1.
There are no prerequisite steps to creating the asset tag utility diskette.
2.
Create the asset tag utility diskette:
• If you have not already done so, create a bootable Asset Tag Utilities with CD-ROM diskette
from the Dell OpenManage Server Assistant CD using the Create Diskettes option.
• Insert the diskette into the diskette drive and reboot the system.
NOTE: The Asset Tag utility diskette contains CD-ROM drivers that
provide access to the CD-ROM drive when you boot from the diskette.
After you boot the system with the Asset Tag utility diskette, you can use
the Asset Tag utility to enter an asset tag number that you or your
organization assigns to the system. You can also use the Asset Tag utility
to reenter the system's service tag number if that becomes necessary.