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Table of Contents
Introduction to the Self Study Guide .......................................................................................... 1
Description.............................................................................................................................. 1
Goals .......................................................................................................................................1
Objectives................................................................................................................................ 1
Prerequisites............................................................................................................................2
PowerEdge 1550 Overview ........................................................................................................ 3
Introduction.............................................................................................................................3
Product Positioning.................................................................................................................3
Product Features...................................................................................................................... 4
Features...............................................................................................................................4
CPU.....................................................................................................................................5
BIOS.................................................................................................................................... 5
System Chipset.................................................................................................................... 6
Integrated SCSI...................................................................................................................6
RAID...................................................................................................................................6
Integrated Network Interface ..............................................................................................7
Integrated Video.................................................................................................................. 8
System Board Ports, Slots, and Indicators..........................................................................8
Chassis .............................................................................................................................. 11
Dell Open Manage Array Manager ..................................................................................11
Racking hardware for Dell Four Post Racks ....................................................................12
Dell Service Strategy ................................................................................................................17
Virtual Integration and the DSP Program.............................................................................17
Dell Tech Support and the Field Service Technician .......................................................17
People................................................................................................................................18
Processes...........................................................................................................................18
Technology .......................................................................................................................18
Virtual Integration Benefits Dell ..........................................................................................18
Virtual Integration Benefits the Customer............................................................................ 19
Virtual Integration Benefits .................................................................................................. 19
DSP Support.............................................................................................................................. 20
Introduction...........................................................................................................................20
General Dell and DSP Responsibilities ................................................................................20
What DELL Provides the DSP ......................................................................................... 20
How the DSP Responds to a Service Request.................................................................. 21