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Details of DSP Response Procedures....................................................................................21
Response Policies..............................................................................................................21
Next Business Day Service ...................................................................................................24
Whole Unit Dispatch.........................................................................................................25
Out of Warranty Repairs (OWR) ......................................................................................26
Defective Parts Returns.....................................................................................................26
Return type ........................................................................................................................27
Escalation Process.................................................................................................................27
Description ........................................................................................................................27
Typical Reasons for Escalation.........................................................................................27
Escalation Procedures .......................................................................................................29
Asset Tag Utility ...............................................................................................................31
Disassembly and Re-assembly of the PowerEdge 1550 ...........................................................33
Goals......................................................................................................................................33
Description ............................................................................................................................33
Tools/Aids/Materials.............................................................................................................33
Disassembly/Re-assembly Overview....................................................................................33
FRU List................................................................................................................................34
Safety Considerations............................................................................................................36
Installing the PowerEdge 1550 rack mounting hardware .....................................................38
Installing the Mounting Rails............................................................................................38
Removing the PowerEdge 1550 rack mounting hardware................................................41
Removing the PowerEdge 1550 from a rack ....................................................................41
Disassembly of the Dell PowerEdge 1550............................................................................46
Removing the Front Bezel ................................................................................................46
Removing the Hard Disk Drives.......................................................................................48
Removing the Floppy Disk Drive and CD-ROM Drive ...................................................50
Removing the Backplane ..................................................................................................51
Removing the Control Panel .............................................................................................54
Removing the Power Supply.............................................................................................55
Removing the Memory .....................................................................................................56
Removing a Processor or a Terminator.............................................................................57
Removing the System Board.............................................................................................59
Removal of a Cooling Fan ................................................................................................60
Re-assembly of the PowerEdge 1550 ...................................................................................61
Full Length PCI Card Guide .................................................................................................61
Installing the Full Length PCI Card Guide .......................................................................62