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Version 0.3, 4 December, 2000 DCSE: PowerEdge 1550 Self-Study
Dell Page 23
Acceptance Certificate
The Acceptance Certificate is used for installation and upgrade services.
DSP obtains the customer’s acceptance of the contract products/system by
returning to Dell an acceptance certificate completed by the DSP in the
form shown in the PM (as amended from time to time) and signed by the
customer. If the contract products/systems are not in working order
following the installation and upgrade services or if the customer refuses
acceptance, the DSP escalates the call to Dell in accordance with the PM.
If the DSP completes the installation, Dell pays the DSP the applicable fee
even though the customer refused acceptance, provided the DSP followed
the escalation and other procedures set forth in the PM.
Change in Scope or Unforeseen Problems
If the customer requests a change in scope while the DSP CRE is on-site,
or if the DSP discovers that the service cannot be completed due to
circumstances beyond the DSP’s control (for example, equipment DOA,
cabling not completed, hardware or software not available), the DSP
escalates the call to Dell for guidance as how to proceed. A trip charge or
any other associated activity out of scope is charged to Dell on a time-and-
material basis.
Liability for Customers’ Data
The DSP does not accept liability for customers’ data. Customers must
ensure that a full backup is performed before the DSP CRE arrives to
perform the service requested.
Hardware and Software
All hardware and associated software (including licenses) are provided by
Dell or the customer and are made available at the customer site before the
DSP CRE arrives. The DSP does not enter into any activity that conflicts
with copyright laws.
Bill Rates
Any services requested that are out of scope are billed hourly at the then
current labor rates or will be priced separately on a case-by-case basis.
The customer contacts Dell to request such services.