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Photos do not transfer from a memory card across a wireless
network
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND
READY
SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Network troubleshooting
• “Network troubleshooting checklist” on page 128
• “The Continue button is unavailable” on page 129
• “Cannot print and there is a firewall on the computer” on page 131
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 131
Network troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
General Networking
Make sure:
• The printer, the computer, and the wireless access point are all plugged in and turned on.
• The wireless network is working properly.
Try accessing other computers on your wireless network. If your network has Internet access, try connecting to
the Internet over a wireless connection.
• The printer driver is installed on the computer from which you are performing a task.
• The correct printer port is selected.
• The IP address, gateway, and network mask are correct for your network.
Print a network setup page from the printer to check the network settings.
• All switches, hubs, and other connecting devices are turned on.
Ethernet Networking
Make sure:
• The Ethernet cable and connectors are not damaged.
Check the connectors at both ends for any obvious damage. If possible, use a new cable. Damage to the cable
may not be obvious.
• The Ethernet cable is firmly plugged in to the printer and to the network hub or wall connection.
Troubleshooting
128