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Warranty, Return Policy, and Year 2000 Statement of Compliance D-7
“Total Satisfaction” Return Policy (U.S. and Canada
Only)
If you are an end-user customer who bought new products directly from a Dell company, you may
return them to Dell within 30 days of the date of invoice for a refund or credit of the product pur-
chase price. If you are an end-user customer who bought reconditioned or refurbished products from
a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or
credit of the product purchase price. In either case, the refund or credit will not include any shipping
and handling charges shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different terms for the return of
products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return Authorization
Number. Refer to the chapter titled “Getting Help” in your system's troubleshooting documentation
or, for some systems, the section titled “Contacting Dell” in your system's online guide to find the
appropriate telephone number for obtaining customer assistance. To expedite the processing of your
refund or credit, Dell expects you to return the products to Dell in their original packaging within
five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay
shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You
may return software for refund or credit only if the sealed package containing the diskette(s) or
CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, dis-
kette(s), CD(s), power cables, and other items included with a product must be returned with it. For
customers who want to return, for refund or credit only, either applications software or an operating
system that has been installed by Dell, the whole system must be returned, along with any media and
documentation that may have been included in the original shipment.
This “Total Satisfaction” Return Policy does not apply to DellWare products, which may be
returned under DellWare's then-current return policy. In addition, reconditioned parts purchased
through Dell Spare Parts Sales in Canada are nonreturnable.
Year 2000 Statement of Compliance for Dell-Branded
Hardware Products
Dell-branded hardware products shipped on or after January 1, 1997, are eligible to carry the “NSTL
Hardware Tested Year 2000 Compliant” logo by virtue of formal testing with, and successful com-
pletion of, the National Software Testing Laboratories (NSTL) YMARK2000 test.* Dell will treat a
failure to pass the YMARK2000 test as a covered event under Dell's warranty for the product, sub-
ject to the normal warranty limitations.** For a complete copy of Dell's warranty, see the product's
documentation. Dell-branded hardware products will also recognize the year 2000 as a leap year.
*The YMARK2000 standard tests the ability of system hardware and firmware to support the transition to the
year 2000 (and to recognize leap years, when appropriate, for years 2000 through 2009 inclusive) and not that of
options, operating systems, or applications software. Dell-branded hardware products that pass the
YMARK2000 test conform to BSI-DISC
PD 2000-1.
** Except for this clarification of Dell's warranty for NSTL logo hardware, all other warranties, conditions and
remedies, express or implied, relating to year 2000 readiness or compliance are disclaimed. To make a claim