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Troubleshooting 41
Error Messages
CAUTION: Before you begin any of the procedures in this section, read the safety
information that shipped with your computer. For additional safety best practices
information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
AUXILIARY DEVICE FAILURE — The touch pad or external mouse may be faulty.
For an external mouse, check the cable connection. Enable the Pointing
Device option in the system setup program. See your Service Manual at
support.dell.com for more information. If the problem persists, contact Dell
(see "Contacting Dell" on page 71).
BAD COMMAND OR FILE NAME — Ensure that you have spelled the command
correctly, put spaces in the proper place, and used the correct pathname.
CACHE DISABLED DUE TO FAILURE — The primary cache internal to the
microprocessor has failed. Contact Dell (see "Contacting Dell" on page 71).
CD DRIVE CONTROLLER FAILURE — The CD drive does not respond to
commands from the computer.
DATA ERROR — The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY — One or more memory modules may be
faulty or improperly seated. Reinstall the memory modules and, if necessary,
replace them. See your Service Manual at support.dell.com for more
information.
5 Real-time clock
failure. Possible
battery failure or
system board failure.
1
Replace the battery (see
your Service Manual
at support.dell.com
).
2
If the problem persists, contact Dell.
6 Video BIOS Test
Failure
Contact Dell.
7 CPU-cache test
failure
Contact Dell.
Code
(repetitive
short beeps)
Description Suggested Remedy