Dell 720N Laptop User Manual


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Troubleshooting18-15
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This section describes preliminary troubleshooting steps, then describes how to trou-
bleshoot the following problems:
Filer cant register with the Windows NT domain.
Incorrect password or unknown username.
Users cant map a drive.
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Complete the following steps to begin to troubleshoot Windows problems:
1. Make sure that the filer is licensed for CIFS by entering the
license
command
at the filer prompt.
If the following message appears
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or if a message with protocols other than CIFS appears but CIFS is absent, you
must get a license for CIFS.
NOTE: For information about how to get a license, contact Dell technical support,
as described in Getting Technical Assistance.
2. If you are authenticating through a Windows NT domain, make sure that the filer
has an account in the domain.
NOTE: You can verify that the filer is registered with a domain controller by using
the
cifs testdc
command.
3. Make sure that CIFS service has been properly configured with the
cifs
setup
command.
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If you are using WINS, use the table Using Wins to troubleshoot the problem. If
you are not using WINS, use the table Not Using WINS.
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Use Table 18-1 if you are using WINS.
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