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Troubleshooting Your System 93
Action
1
Check the system and power connections to the monitor.
2
Determine whether the system has an expansion card with a video output connector.
In this system configuration, the monitor cable should normally be connected to the connector on the
expansion card,
not
to the system’s integrated video connector.
To verify that the monitor is connected to the correct video connector, turn off the system and wait for
1 minute, then connect the monitor to the other video connector and turn the system on again.
3
Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 121.
Troubleshooting the Keyboard
Problem
• System message indicates a problem with the keyboard
• Keyboard is not functioning properly
Action
1
If you are using a USB keyboard, enter the System Setup program and ensure that the USB ports are
enabled. See "Using the System Setup Program" on page 29.
2
Examine the keyboard and its cable for signs of damage.
3
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See
"Getting Help
" on page 121
.
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.
If the problem is not resolved, see "Getting Help" on page 121.
Troubleshooting the Mouse
Problem
• System message indicates a problem with the mouse.
• Mouse is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running
the System Diagnostics."
If the test fails, continue to the next step.