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Using Support Tools
System Messages
If your computer has an issue or error, it may
display a system message that will help you identify
the cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. You can also
refer to the Dell Technology Guide available
on your hard drive or at
support.dell.com/manuals or contact Dell
(see “Contacting Dell” on page 69).
Alert! Previous attempts at booting this
system have failed at checkpoint [nnnn]. For
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 69).
CMOS checksum error — Possible motherboard
failure or Real Time Clock (RTC) battery low.
Replace the coin-cell battery (see the Service
Manual at support.dell.com/manuals) or contact
Dell (see “Contacting Dell” on page 69).
CPU fan failure — CPU fan has failed. Replace
the CPU fan (see the Service Manual at support.
dell.com/manuals).
Hard-disk drive failure — Possible hard
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 69).
Hard-disk drive read failure — Possible hard
drive failure during HDD boot test. Contact Dell
(see “Contacting Dell” on page 69).
Keyboard failure — Keyboard failure or
loose cable. To replace the keyboard, see the
Service Manual at support.dell.com/manuals.