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Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .48
Dell Support Center. . . . . . . . . . . . . . . . . . . .48
System Messages . . . . . . . . . . . . . . . . . . . . .49
Hardware Troubleshooter. . . . . . . . . . . . . . .51
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . .52
Restoring Your Operating System . . . . . . .55
System Restore . . . . . . . . . . . . . . . . . . . . . . .56
Dell Factory Image Restore . . . . . . . . . . . . .58
Operating System Reinstallation . . . . . . . . .60
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .62
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . .63
Online Services . . . . . . . . . . . . . . . . . . . . . . .64
Automated Order-Status Service. . . . . . . . .65
Product Information. . . . . . . . . . . . . . . . . . . .65
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .66
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .67
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .69
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Basic Specifications . . . . . . . . . . . . . . . . . .72
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Macrovision Product Notice. . . . . . . . . . . . .78
Information for NOM, or Official Mexican
Standard (Only for Mexico). . . . . . . . . . . . . .79
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80