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Solving Problems
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes installation
instructions in its documentation or on CD.
If the computer stops responding or a solid blue
screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press and hold the power button for at least
8 to 10 seconds until the computer turns off.
Then restart your computer.
If a program is designed for an earlier
Microsoft Windows operating system — Run
the Program Compatibility Wizard. The Program
Compatibility Wizard configures a program
so that it runs in an environment similar to
an earlier version of Microsoft
®
Windows
®
operating system environments.
Click 1. Start → Control Panel→
Programs→ Run programs made for
previous versions of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.3.