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Getting Help
Dell Support e-mail addresses
mobile_support@us.dell.com•
support@us.dell.com•
la-techsupport@dell.com• (Latin America and
Caribbean countries only)
apsupport@dell.com• (Asian/Pacific
countries only)
Dell Marketing and Sales e-mail
addresses
apmarketing@dell.com• (Asian/Pacific
countries only)
sales_canada@dell.com• (Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com•
Log in as user: anonymous, and use your
e‑mail address as your password.
Automated Order-Status
Service
To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order‑status service. A recording prompts you for
the information needed to locate and report on
your order. For the telephone number to call your
region, see “Contacting Dell” on page 57.
If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 57.