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34 Troubleshooting
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General Problems
Paper Problems
MAKE SURE YOU LOADED THE PAPER CORRECTLY — For more information, see "Loading
Paper" on page 20.
USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER — For more information, see "Print
Media Guidelines" on page 17.
USE A SMALLER AMOUNT OF PAPER WHEN PRINTING MULTIPLE PAGES — For more
information, see "Print Media Guidelines" on page 17.
MAKE SURE THE PAPER IS NOT WRINKLED, TORN OR DAMAGED
MAKE SURE THE PAPER IS AGAINST THE RIGHT SIDE OF THE PAPER SUPPORT AND THE
PAPER GUIDE RESTS AGAINST THE LEFT EDGE OF THE PAPER
CHECK FOR A PAPER JAM
Using your printer and your computer
Follow the instructions on the screen for clearing the paper jam.
Using your printer only
1 Turn off your printer.
2 Firmly grasp the paper and gently pull it from the printer.
3 Turn on your printer and print the document again.