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Dell™Soundbar Problems
l Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Image retention from a static
imageleftonthemonitorfora
long period of time
Faint shadow from the static
image displayed appears on
the screen
l Use the Power Management feature to turn off the monitor at all times when not in use
(for more information, see Power Management Modes).
l Alternatively, use a dynamically changing screensaver.
Specific Symptoms
What You Experience
Possible Solutions
Screen image is too small
Image is centered on screen,
but does not fill entire viewing
area
l Reset the monitor to Factory Settings.
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the
screen
l Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
l Check if the OSD menu is locked. If yes, press and hold key for 10 seconds to
unlock. See Menu Lock.
No Input Signal when user
controls are pressed
No picture, the LED light is
blue. When you press "up",
"down" or "Menu" key, the
message " No input signal" will
appear.
l Check the signal source. Ensure the computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
l Checkwhetherthesignalcableispluggedinproperly.Re-plug the signal cable if
necessary.
l Reset the computer or video player.
The picture does not fill the
entire screen
The picture cannot fill the
height or width of the screen
l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
l Run the built-in diagnostics.
Common Symptoms
What You Experience
Possible Solutions
No sound for system where
the Soundbar draws power
from an AC adapter
No power to Soundbar - the
power indicator is off
l Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
the power indicator (green LED) on the front of the Soundbar is illuminated.
l Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound
Soundbar has power - power
indicator is on
l Plug the audio line-in cable into the computer's audio out jack.
l Set all volume controls to their maximum and ensure that the mute option is not
enabled.
l Play some audio content on the computer (example, audio CD, or MP3).
l Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
l Clean and reseat the audio line-in plug.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Distorted Sound
Computer's sound card is used
as the audio source
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-
in plug is completely inserted into the jack of the sound card.
l Set all Windows volume controls to their midpoints.
l Decrease the volume of the audio application.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
l Avoid using an audio cable extension or audio jack converter.
Distorted Sound
Other audio source is used
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the audio
source.
l Decrease the volume of the audio source.
l Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
setting.
l Clean and reseat the audio line-in plug.
Unbalanced Sound Output
Sound from only one side of
Soundbar
l Clear any obstructions between the Soundbar and the user.
l Confirm that the audio line-in plug is completely inserted into the jack of the sound card
or audio source.
l Set all Windows audio balance controls (L-R) to their midpoints.
l Clean and reseat the audio line-in plug.
l Troubleshoot the computer's sound card.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player).
Low Volume
Volume is too low
l Clear any obstructions between the Soundbar and the user.
l Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
l Set all Windows volume controls to their maximum.
l Increase the volume of the audio application.
l Test the Soundbar using another audio source (For example: portable CD player, MP3
player)