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4 Contents
Error Messages . . . . . . . . . . . . . . . . . . . 29
System Messages
. . . . . . . . . . . . . . . . . . 34
Troubleshooting Software and Hardware
Problems
. . . . . . . . . . . . . . . . . . . . . . 35
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 36
Troubleshooting Tips
. . . . . . . . . . . . . . . . . . . 38
Power Problems
. . . . . . . . . . . . . . . . . . 38
Memory Problems
. . . . . . . . . . . . . . . . . 39
Lockups and Software Problems
. . . . . . . . . . 40
Dell Technical Update Service
. . . . . . . . . . . 42
Dell Support Utility
. . . . . . . . . . . . . . . . . 42
5 Reinstalling Software . . . . . . . . . . . . . . 45
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Identifying Drivers
. . . . . . . . . . . . . . . . . 45
Reinstalling Drivers and Utilities
. . . . . . . . . . 46
Restoring Your Operating System
. . . . . . . . . . . . 48
Using Microsoft
®
Windows
®
System Restore . . . 48
Using Dell™ Factory Image Restore
. . . . . . . . 50
Using the Operating System Media
. . . . . . . . . 51
6 Finding Information . . . . . . . . . . . . . . . . 53
7 Getting Help
. . . . . . . . . . . . . . . . . . . . . . 55
Obtaining Assistance . . . . . . . . . . . . . . . . . . 55
Technical Support and Customer Service
. . . . . 56
DellConnect
. . . . . . . . . . . . . . . . . . . . . 56
Online Services
. . . . . . . . . . . . . . . . . . . 56