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Troubleshooting 39
NO BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted.
Contact Dell (
see
"Contacting Dell" on page 65).
NO TIMER TICK INTERRUPT — A chip on the system board may be
malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 42).
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —
You have too many programs open. Close all windows and open the program
that you want to use.
OPERATING SYSTEM NOT FOUND — Reinstall the hard drive (see your Service
Manual at support.dell.com). If the problem persists, contact Dell (see
"Contacting Dell" on page 65).
OPTIONAL ROM BAD CHECKSUM — The optional ROM has failed. Contact
Dell (see "Contacting Dell" on page 65).
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to
open is missing an essential file. Remove and then reinstall the program.
Windows XP:
1
Click
Start
→
Control Panel
→
Add or Remove Programs
→
Programs and
Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
Windows Vista:
1
Click the Windows Vista Start button
→
Control Panel
→
Programs
→
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
SECTOR NOT FOUND — The operating system cannot locate a sector on the
hard drive. You may have a defective sector or corrupted FAT on the hard
drive. Run the Windows error-checking utility to check the file structure on
the hard drive. See Windows Help and Support for instructions (click
Start
→
Help and Support). If a large number of sectors are defective, back up the
data (if possible), and then reformat the hard drive.