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Envelope feeder
These are possible solutions. Try one or more of the following:
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
MAKE SURE THE ENVELOPES ARE LOADED CORRECTLY
1 Adjust the envelope support for the length of envelope you are using.
2 For more information, see “Loading the envelope feeder” on page 59.
CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS
Make sure the paper type and paper size settings match the envelopes you are using:
1 From the printer control panel, check the settings for the envelope feeder from the Paper menu.
2 Before sending the job to print, specify the correct settings from the computer:
• For Windows users, specify the settings from Print Properties.
• For Macintosh users, specify the settings from the Print dialog.
MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY
If the envelope feeder is listed on the menu settings page, but an envelope jams when it enters or exits the envelope
feeder, then it may not be properly installed. Reinstall the envelope feeder. For more information, see the hardware
setup documentation that came with the envelope feeder.
Duplex unit
If the duplex unit is listed on the menu settings page, but paper jams when it enters or exits the duplex unit, then it
may not be properly installed. Reinstall the duplex unit. For more information, see the hardware setup documentation
that came with the duplex unit.
5-bin mailbox
If the 5-bin mailbox is listed on the menu settings page, but paper jams when it exits the printer and enters the
mailbox, then it may not be properly installed. Reinstall the 5-bin mailbox. For more information, see the hardware
setup documentation that came with the 5-bin mailbox.
Output options
If the Output Expander, High Capacity Output Expander, or StapleSmart II Finisher is listed on the menu settings
page, but paper jams when it exits the printer or enters the output option, then it may not be properly installed.
Reinstall the option. For more information, see the hardware setup documentation that came with the option.
Troubleshooting
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