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Appendix 45
• If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
• If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased
through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why
we offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase
directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for
a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as
follows:
• New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software
still in its sealed package, excluding the products listed below, may be returned within thirty days from
the invoice date. To return applications software or an operating system that has been installed by Dell,
you must return the entire computer. A different return policy applies to nondefective products
purchased through Dell's Software and Peripherals division by customers of our Small and Medium
Business divisions. Those products may be returned within thirty days from the invoice date, but a fifteen
percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return
Policy and Software and Peripherals division return policy are not available for Dell | EMC storage
products, EMC-branded products, or enterprise software.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or
refurbished Dell-branded server and storage products may be returned within thirty days from the invoice
date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned
within fourteen days of the invoice date.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within
the return policy period applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See your Owner’s Manual (or
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer
assistance.
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization
Number. You must also return the products to Dell in their original packaging, in as-new condition along with
any media, documentation, and all other items that were included in the original shipment, prepay shipping
charges, and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-
branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
• Software, including the operating system and software added to the Dell-branded hardware products
through our factory-integration system, or the reloading of the software
• Non-Dell branded products and accessories
• Problems that result from: