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Using Support Tools
System Messages
If your computer has an issue or error, it may display
a System Message that will help you identify the
cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running when
the message appeared. Or see “Contacting
Dell” on page 46 for assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical Support —
The computer failed to complete the boot routine
three consecutive times for the same error see
“Contacting Dell” on page 46 for assistance.
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery.
See the Service Manual on the Dell Support
website at support.dell.com or see “Contacting
Dell” on page 46 for assistance.
CPU fan failure — CPU fan has failed. Replace
the CPU fan. See the Service Manual on the Dell
Support website at support.dell.com.
Hard-disk drive failure — Possible hard disk
drive failure during HDD POST see “Contacting
Dell” on page 46 for assistance.
Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test see
“Contacting Dell” on page 46 for assistance.
Keyboard failure — Keyboard failure or loose
cable.
No boot device available — No bootable
partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.
If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.
Enter system setup and ensure that the boot •
sequence information is correct (see the
Service Manual on the Dell Support website
at support.dell.com).