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Using Support Tools
Hardware Troubleshooter
If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
Click 1. Start
→ Help and Support.
Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.
In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 33 and run the
Dell Diagnostics before you contact Dell for
technical assistance.
It is recommended that you print these
procedures before you begin.
NOTICE: Dell Diagnostics works only on
Dell computers.
NOTE: The
Drivers and Utilities
disc
is optional and may not ship with your
computer.
Review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active. See the Dell Technology
Guide.
Start the Dell Diagnostics from your hard drive
or from the
Drivers and Utilities
disc.