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Warranty, Return Policy, and Year 2000 Statement of Compliance D-1
APPENDIX D
Warranty, Return Policy, and Year 2000
Statement of Compliance
Limited Three-Year Warranty (U.S. Only)
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components
that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that
the hardware products it manufactures will be free from defects in materials and workmanship. The
warranty term is three years beginning on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty
does not cover damage due to external causes, including accident, abuse, misuse, problems with
electrical power, servicing not authorized by Dell, usage not in accordance with product instruc-
tions, failure to perform required preventive maintenance, and problems caused by use of parts and
components not supplied by Dell.
This warranty does not cover any items that are in one or more of the following categories: software;
external devices (except as specifically noted); accessories or parts added to a Dell system after the
system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system inte-
gration department; accessories or parts that are not installed in the Dell factory; or DellWare
SM
products. Monitors, keyboards, and mice that are Dell-branded or that are included on Dell’s stan-
dard price list are covered under this warranty; all other monitors, keyboards, and mice (including
those sold through the DellWare program) are not covered. Batteries for portable computers are cov-
ered only during the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or replace products cov-
ered under this limited warranty that are returned to Dell’s facility. To request warranty service, you
must call Dell’s Customer Technical Support within the warranty period. Refer to the chapter titled
“Getting Help” in your system’s
troubleshooting documentation or, for some systems, the section
titled “Contacting Dell” in your system’s online guide to find the appropriate telephone number for
obtaining customer assistance. If warranty service is required, Dell will issue a Return Material
Authorization Number. You must ship the products back to Dell in their original or equivalent pack-
aging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during
shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an
address in the continental U.S., where applicable. Shipments to other locations will be made freight
collect.