Filter
Top Products
Run the built-in diagnostics and check.
Stuck-on Pixels LCD screen has bright spots Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics and check.
Brightness Problems Picture too dim or too bright
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
Geometric Distortion Screen not centered correctly
Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
NOTE: When using '2: DVI-D', the positioning adjustments are not available.
Horizontal/Vertical Lines Screen has one or more lines Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics and check.
NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related Issues Visible signs of smoke or sparks
Do not perform any troubleshooting steps.
Contact Dell immediately.
Intermittent Problems Monitor malfunctions on & off
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Missing Color Picture missing color
Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
Check for bent or broken pins in the video cable connector.
Wrong Color Picture color not good
Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the
Color Management is turned off.
Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics and check.
Image retention from a static image
left on the monitor for a long period of
time
Faint shadow from the static image
displayed appears on the screen
Use the Power Management feature to turn off the monitor at all times when not in use (for more
information, see Power Management Modes
).
Alternatively, use a dynamically changing screensaver.
Product Specific Problems
Specific Symptoms What You Experience Possible Solutions
Screen image is too small Image is centered on screen, but does
not fill entire viewing area
Check the Scaling Ratio setting in Image Setting OSD
Reset the monitor to Factory Settings.
Cannot adjust the monitor with the
buttons on the front panel
OSD does not appear on the screen
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user controls
are pressed
No picture, the LED light is white.
When you press "+", "-" or "Menu"
key, the message "No S-Video input
signal", or "No Composite input
Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or
pressing any key on the keyboard.
Check to make sure Video Source to S-Video, Composite or Component is powered and playing video
media.