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22 Setup and Quick Reference Guide
www.dell.com | support.dell.com
Solving Problems
Dell provides a number of tools to help you if your system does not perform as expected.
For the latest troubleshooting information available for your system, see the Dell Support
website at support.dell.com. You can also find descriptions of Dell troubleshooting tools in
the section titled "Getting Help" in your online User’s Guide.
If computer problems occur that require help from Dell, write a detailed description of the
error, beep codes, or diagnostics light patterns; record your Express Service Code and
Service Tag Number below; and then contact Dell from the same location as your computer.
See "Finding Information and Assistance" on page 21 for an example of the express service
code and service tag numbers.
Express Service Code:___________________________
Service Tag Number:___________________________
• Latest drivers for my computer
• Answers to technical service and support
questions
• Online discussions with other users and
technical support
• Documentation for my computer
Dell Support website
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting tips, Knowledge Base articles
• Community — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, operating
system, drivers, and information about online classes
• Customer Care — Contact information, order status, warranty,
and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product
specifications, white papers, and a glossary of computer terms
• Service call status and support history
• Top technical issues for my computer
• Details on my computer configuration
Dell Premier Support website
The Dell Premier Support website is customized for corporate,
government, and education customers. This site may not be
available in all regions.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a
modem)
Windows XP Help and Support Center
1 Click the Start button, and then click Help and Support.
2 Type a word or phrase that describes your problem, and then
click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions shown on the screen.
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