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Solving Problems 33
Problems writing to a CD-RW drive
DVD drive problems
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Hard drive problems
CLEAN THE DISC — See the Dell Dimension Help file for instructions on cleaning your CDs. To access
help files, see page 14.
CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when writing. If the
stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW DISC — For information on power
conservation modes, see the Dell Dimension Help file or search for the keyword standby in Windows
Help. To access help files, see page 14.
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the original
DVD is defective.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the
DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Viruses can sometimes prevent Windows from recognizing the drive.
CLEAN THE DISC — See the Dell Dimension Help file for instructions on cleaning your DVDs. To access
help files, see page 14.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.
RUN CHECK DISK —
1
Click the
Start
button and click
My Computer
.
2
Right-click the drive letter (local disk) that you want to scan for errors, and then click
Properties
.
3
Click the
Tools
tab.
4
Under
Error-checking
, click
Check Now
.
5
Click
Start.
T2310bk2.book Page 33 Thursday, February 5, 2004 10:00 AM