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4 Contents
Error Messages . . . . . . . . . . . . . . . . . . . 35
System Messages
. . . . . . . . . . . . . . . . . . 40
Troubleshooting Software and Hardware
Problems
. . . . . . . . . . . . . . . . . . . . . . 42
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . 42
Troubleshooting Tips
. . . . . . . . . . . . . . . . . . . 44
Power Problems
. . . . . . . . . . . . . . . . . . 44
Memory Problems
. . . . . . . . . . . . . . . . . 46
Lockups and Software Problems
. . . . . . . . . . 46
Dell Technical Update Service
. . . . . . . . . . . 48
Dell Support Utility
. . . . . . . . . . . . . . . . . 49
5 Reinstalling Software . . . . . . . . . . . . . . 51
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Identifying Drivers
. . . . . . . . . . . . . . . . . 51
Reinstalling Drivers and Utilities
. . . . . . . . . . 52
Restoring Your Operating System
. . . . . . . . . . . . 54
Using Microsoft
®
Windows
®
System Restore . . . 54
Using Dell Factory Image Restore
. . . . . . . . . 56
Using the Dell™ Operating System Media
. . . . . 57
6 Getting Help . . . . . . . . . . . . . . . . . . . . . . 59
Obtaining Assistance . . . . . . . . . . . . . . . . . . 59
Technical Support and Customer Service
. . . . . 60
DellConnect™
. . . . . . . . . . . . . . . . . . . . 60
Online Services
. . . . . . . . . . . . . . . . . . . 60
AutoTech Service
. . . . . . . . . . . . . . . . . . 61
Automated Order-Status Service
. . . . . . . . . . 61
Problems With Your Order
. . . . . . . . . . . . . . . . 61