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TROUBLESHOOTING GUIDE
TECHNICAL SERVICE
Please call 1-800-858-8501 for assistance before returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site
at: www.desatech.com. If the problem persists, call* for assistance at 1-800-858-8501,
7:30 AM to 4:30 PM CST (M-F). You may also write* to:
DESA Specialty Products™
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service Specialty Products
* If contacting Technical Service, please have the following information available: Model
Number, Date of Purchase, and Place of Purchase.
No Service Parts Available for this Product
SYMPTOM
Light comes on
for no apparent
reason.
Light stays on
continuously.
Light flashes
on and off.
POSSIBLE CAUSE
1. Light Control may be
sensing small animals or
automobile traffic
(Reduce
sensitivity).
1.
The sensor is pointed toward
a heat source like an air
vent, dryer vent, or brightly
painted, heat reflective
surface (Reduce sensitivity).
1. Light Control is in the Test
mode and warming up
(Flashing is normal under
these conditions).
POSSIBLE CAUSE
1. Light switch is turned off.
2. Bulb is loose or burned out.
3. Fuse is blown or circuit
breaker is turned off.
4. Daylight turn-off is in ef
-
fect (recheck after dark).
5. Incorrect circuit wiring, if
this is a new installation.
1. Light Control may be in-
stalled in a relatively dark
location.
2. Light Control is in Test
(Set control switch to an
ON-TIME position).
SYMPTOM
Light will not
come on.
Light comes on
in daylight.
THREE YEAR LIMITED WARRANTY
This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights which vary
from state to state or province to province.
For a period of three years from the date of purchase, any malfunction caused by factory defective parts or
workmanship will be corrected at no charge to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs,
batteries, and other expendable items are not covered by this warranty. Unauthorized service or modifica-
tion of the product or of any furnished component will void this warranty in its entirety. This warranty does
not include reimbursement for inconvenience, installation, setup time, loss of use, unauthorized service, or
return shipping charges.
This warranty covers only DESA Specialty Products™ assembled products and is not extended to other
equipment and components that a customer uses in conjunction with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTY, REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT
THE PRODUCTS ARE FIT FOR ANY PARTICULAR PURPOSE OR USE, AND SPECIFICALLY IN LIEU OF
ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL
BE NO LIABILITY ON THE PART OF DESA SPECIALTY PRODUCTS™ FOR ANY SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOSS OF
BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states or provinces do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you. Proof of purchase is required for warranty claims.