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Troubleshooting
If you still need assistance, contact DYMO Technical Support at (203) 588-2500. You can also
reach DYMO at www.dymo.com.
Warranty
Your DYMO® USB Scale comes with a warranty against defects in materials, design, or workmanship, for one year from the
original date of purchase, when used in accordance with all operating instructions. Normal wear and tear is not covered,
nor is excessive use, abuse or damage caused by a user either intentionally or accidentally.
EXCEPT AS PROVIDED HEREIN, DYMO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND DYMO SPECIFICALLY
EXCLUDES WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DYMO’S LIABILITY UNDER
THIS WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE SCALE. DYMO SHALL NOT BE RESPONSIBLE FOR
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE
TO STATE AND COUNTRY TO COUNTRY.
In the event of a product failure, please visit www.dymoservice.com or contact DYMO Technical Support to obtain a
Material Return Authorization number and further instructions to return your product.
Certification
This device has been tested and complies with the requirements of:
Model #40149
UL 1950
FCC Part 15 Class B
EN60950: Low Voltage Directive Product Safety
EN55022: Radiated and Conducted Emissions B
EN55024: ITE Products Immunity Requirements
RoHS 2002/95/EC
Problem/Error Message Solution
No display
•
Ensure the scale is connected to the computer using the USB
cable, or replace the battery.
•
If not connected to the computer, press the Power button.
Lo
or low battery indicator is displayed Replace the 9-volt battery.
CAL
is displayed Scale is in calibration mode. Press the Power button to return to
normal mode.
Negative number is displayed A Tare value is displayed as a negative number when the items
are removed from the scale. Press
Tare
to reset the scale to zero.
ErrE
is displayed The item on the scale platform exceeds the maximum capacity
of the scale. Remove the item immediately to prevent damage
to the scale.
Display reads
0.0
with an item on the
platform
This can happen because:
•
The Tare button was pressed while an item was on the scale.
•
Your computer went into Sleep or Standby mode with an
item on the scale.
•
Power to the scale was disconnected or turned off and then
on again with an item on the scale.
In all of these cases, remove the item from the platform and
press the
Tare
button to return the display to
0.0
.