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1-Year Warranty for Your DYMO Product
Your electronic DYMO product is sold with a 1-year warranty from the date of purchase
against defects in material and workmanship. DYMO will repair or replace your product
free of charge on the following conditions:
1 Products returned under this warranty must be accompanied by a description of the
defect together with a copy of the product’s proof of purchase and your full contact
and delivery details: name, telephone, complete address – street, house number,
postal code, city, country.
2 Products returned to DYMO must be adequately packaged. DYMO will accept no
liability for goods lost or damaged in transit from the customer.
3 Products must have been used strictly in accordance with operating instructions
supplied. DYMO will have no liability for defects caused by accident, misuse,
alteration or neglect.
4 DYMO accepts no liability for any consequential loss, damage or expense of any kind
resulting from the machines or accessories or the use thereof, save that liability for
death or bodily injury caused by such products is not excluded.
5 DYMO label printers are designed for use only with DYMO-branded labels. This
warranty does not cover any malfunction or damage caused by the use of third-party
labels.
6 This warranty does not affect your statutory rights as a consumer.
What to do if your product is defective?
DYMO offers you the following service options:
DYMO Web site: In most situations a visit to www.dymo.com will give you the right
assistance. In the Customer Support area, you will find information about your DYMO
product, such as Frequently Asked Questions and solutions to known problems. The
User Guide also gives you additional information.
Dealer: Your DYMO dealer can help you to determine the exact nature of the
problem and assist you further.
DYMO Help Desk: You can also contact the DYMO Help Desk where an associate
will help you to determine the exact nature of the problem and advise you what to do
next:
US 1 877 724 8324
Intl +44 203 564 8356
Repair Center: You can send your defective product to a DYMO repair center
(please see the above-mentioned conditions 1 and 2 on how to replace a defective
product). The address of your nearest DYMO repair center can be found at
www.dymo.com or you can contact the DYMO Help Desk.