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Appendix A: Troubleshooting Guide
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Appendix A: Troubleshooting Guide
Appendix A: General Troubleshooting Guide
Problem: You can’t get your AudioFire product to install properly under Mac OS
8, OS 9, or OS X (10.3.8 or lower).
Solution: There is no driver support for AudioFire8 or AudioFire12 under Mac OS
8 or 9. There is only driver support for Mac OS X (10.3.9 or later).
Problem: You’ve installed your AudioFire product, but it isn’t listed in the System
Preferences or the Audio MIDI Setup application.
Solution: Your installation of OS X may be out of date. Try running Software
Update; you’ll find it in the System Preferences. You need version 10.3.9 or later.
Problem: You can’t use more than one Echo product at a time with your audio
software.
Solution: This is a limitation of your audio software. Currently, Apple’s
CoreAudio spec does allow multiple hardware devices to be used simultaneously
by an audio software program, but most audio software programs currently do not
support this feature.
Problem: When you connect a bus powered FireWire device to your AudioFire
product it does not receive power.
Solution: Your AudioFire product does not pass power from the computer on its
FireWire connector. Use a FireWire device with an external power adapter.