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Warranty Policy
Two (2) year parts and labor warranty from defects in workmanship from purchase date as follows
Each party will be responsible for one way shipping during the warranty period. Elite Screens is not
responsible for applicable International tariffs such as broker fees and custom duties.
A RMA (Return Merchandise Authorization) number must be issued in order to process a
replacement or to authorize a return for warranty repair. Elite Screens will, at its sole option, replace
or repair the defective unit with a replacement *(see exceptions below) after the defective unit is
received. Once the product is received, Elite Screens will send out a replacement *unit to the
customer by ground service (subject to inventory availability). Please do not return any
unauthorized items to Elite Screen, as they will be refused and returned at your expense. The
RMA number must be included on the outside label of your shipping box. Our warehouse is not
authorized to accept returns without an RMA number on the shipping label. RMA numbers are
valid for 45 days from the date of issue.
Missing Parts must be reported within 7-days of receipt. If reported after 7 days, customer will only
be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is
responsible for cost of the parts and shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) or based on stock availability.
For Warranty and Service requests please fill out a RMA /Service Form at
http://www.elitescreens.com/warrantysupportform
Please Visit this link for full Warranty information:
http://www.elitescreens.com/warranty
Remember to register your Elite Screens product at:
www.elitescreens.com/register